Pop A Lock

Horrible experience, Do not use them they took over 4 hours to get to us...

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horrible horrible experience

The guy took far longer than his estimate. When I called him to ask what the deal was, he proceeded to cuss me out and then cancel the roadside assistance I put in through my insurance.

I was never rude to this guy. This was completely unacceptable.

I called pal and was told 45 $ . Driver shows up at my home but refuses to come to my door.

He called and was told the car is on the side of the house. I opened the front door a saw his car way out on the street. I went back inside and called the driver again. No answer..i looked back out and he was gone.

I called pop a lock and was told he now wants 55$ to come back. Lol .. Very unprofessional Kyle and pop a lock . I had another company .

They charged the same.

Very polite and professional. .

My mother 62 called them at 4pm at 8 pm they finally came. They said they didn't see her and went on another call when my mom told them her exact location on the comment section they.didnt take the time to read any notes and left my 62 year old mother in 100 degree heat for 4 hours that is pathetic and poor customer service I will never call this company again

Called out Pop A Lock. Came when he said he would.

He was faced with a very old broken back door lock. Did a brilliant job.

Big 'Thank you' Steve Horry for fixing our problem. Ten out of ten.

Joe from Pop A Lock in Bloomfield NJ endangered my life tonight, lied to me over and over and over through the course of 3 hours and mocked my desperate situation. It all began today when I got a flat tire on a highway in Linden NJ at about 3:30.

Geico Insurance company's roadside assistance called pop a lock and assured me that someone would be there in 45 minutes. When nobody showed up in an hour I called Geico and apparently a "Geico representative" mistakenly entered my policy number for my phone number so Pop a lock couldnt get in touch with me. Although I gave Pop a lock a pass for Geico's mistake, they had my location and still could have shown up. When Geico realized their mistake they once again called Pop A Lock and I was once again told 45 minutes.

It was raining, starting to get dark and I was on the shoulder of a busy highway. When they didn't show in an hour, I called Pop A Lock, and Joe from Bloomfield said his driver will be there in 10 minutes. After 40 minutes passed I called again and Joe said he'll be there "soon". I told Joe I was getting afraid being stranded on the highway in the rain and dark and he said, "Well have a great night then." Finally Jose the driver called me and said he would be to me in 10 minutes.

After 1/2 an hour and he didnt show I called Pop a lock in Bloomfield and they lied and said they were in Texas and couldnt help me. Then I called Jose's cell and he told me he was told by his dispatcher that my location was too dangerous and to not come help me. He said he figured they would have told me that. Nobody from Pop A Lock called to tell me that they were leaving me stranded, and after 3 hours of pure BS from Pop A Lock I gave up.

Lies, scam and FRAUD!

I called George's Gulf .... he showed up in 15 minutes and changed my tire on the spot in 5 minutes.

I have posted a review but it wasn't for Pop-A-Lock it was for maaco paint and body on North Tryon near the university area and the manager Corey and his employees very disrespectful and gave me different prices on 3 of 4 occasions and gave me the run around like they body Shop guy that was working for them that was doing the work on my car door entry key didn't know what he was doing this was the week of November right before Thanksgiving all I want to do is get my entry door key entry repaired had to go out to the Dodge charger company and they helped me out and I paid for them to repair the right thing what the manager Corey over there at maaco body and collision repair guy was supposed to be doing that I paid for but they gave me the run-aroundand I went over there to maaco three or four times for different times and the companyPop-A-Lock help me out Pop-A-Lock is a great company today in air reviews for maaco I'll recommend Pop-A-Lock for family and friends great company my favorite company I did not receive its what is its take the president leaves

I remote started my truck while putting my daughter in her seat and put my key down while doing so on the back seat! Well when I stepped out of the truck I was on a hill and truck door closed.

The trucked stays running for 15 minutes and pop a lock from Crowley Louisiana name is Josh got to my location in around 15 minutes. Then truck just died out after running for it's 15 minutes!

So I am very thankful for not charging me for the emergency thanks so much really!

Quoted an eta of 30-45 mins , after which time we called back to be informed our request was not responded to which we were informed meant “the company out reached must not be working” .. and they would send another message for a response ....

we waited an hour from our original request ... with no response to our request one expects some alert to inform the customer of unavailability... we were never alerted /informed .... with our second call back we did not receive an apology for no response nor any guidance .....

AWFUL WHEN YOU’RE STRANDED AND LOCKED OUT!... DO NOT USE THIS COMPANY !

Got locked out of our running car so we call get told the order is sent and well recieve a call soon this is around 3:00am or so. So we wait and wait then call in again quite a few times before we hear from the person whos supposed to come down but guess what "itll be another hour im in Salt Lake" god okay whatever great see you soon i guess.

Another hour goes by we call in and want to talk to a manager they day theyll figure it oit and have someone 15 minutes away. Cool. At this point its almost 5 am. Then we call in to another manger and SHE HUNG UP.

Best part is that they then told us they dont have anyone to come down to our area anyways. We ended up calling AAA here in less than 15 minutes door was open in 2.

Very wonderful and pleasnt guy. The "Tech" we were dealing with also sounded drunk, stumpling on his words and hung up so many times.

Russ is the man! He has been a huge help with my vehicles.

Always smiling and happy to help!

Also doesn't get annoyed when i ask a thousand questions about what he is doing.. Thank you so much for having an awesome employee!

Left Walmart and a young girl was sitting on the trunk of her car. We pulled up and asked her if she was ok.

She states she was waiting on Pop a Lock.

After 4 more calls and an hour and a half later and them stating they were on their way, we called someone else. Shame on them as this young girl could have been abducted or harmed in some way!!!

I have requested for a jump start at 450 pm. Custom rep from POP A LOCK, informed me the ETA of 540 pm.

I have waited for an hour and called around 550 and I was informed that driver is around 10 minutes away. I called at 7 pm and I was informed that driver is 40 minute away. It is worst possible customer service!!!! I am still waiting now.

I am planning to file a formal complaint in consumer court against this company. Any piece of advice will be highly appreciated.

I locked my keys in my truck in Eunice, La. Called pop a lock and they said that they wouldn't have nobody until Monday.

Keep in mind it was Saturday when i called them!!

But yet they advertise that they're a 24 hour service! That's a LIE!!!!