Pop A Lock Reviews

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New Reviewer

Rude driver

I called pal and was told 45 $ . Driver shows up at my home but refuses to come to my door. He called and was told the car is on the side of the house. I opened the front door a saw his car way out on the street. I went back inside and called the driver again. No answer..i looked back out and he was gone. I called pop a lock and was told he now wants 55$ to come back. Lol .. Very unprofessional Kyle and pop a lock . I had another company . They charged the same. Very polite and professional. .

User's recommendation: CALL SOMEONE ELSE!!!!!!!!!!

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ID
#2310199 Review #2310199 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Terrible service
  • Customer service
  • Scam fraud lies
Preferred solution
Apology

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Verified Reviewer
Advanced Reviewer
The lock on my fence gate broke, so I called the Pop A Lock located in Clearwater, Florida to come down on February 12th at 9 AM to replace the lock. The technician showed up around 4 PM on February 11th instead, and said he had to get the correct parts but could fix...
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ID
#2420596 Review #2420596 is a subjective opinion of poster.
Service
Pop A Lock Locksmith Service
Loss
$311
Preferred solution
Full refund

Broken back door lock.

Called out Pop A Lock. Came when he said he would. He was faced with a very old broken back door lock. Did a brilliant job. Big 'Thank you' Steve Horry for fixing our problem. Ten out of ten.

User's recommendation: Thoroughly recommend this company.

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ID
#2101582 Review #2101582 is a subjective opinion of poster.
Location
Lincoln, England
New Reviewer

*** OF THE EARTH

My mother 62 called them at 4pm at 8 pm they finally came. They said they didn't see her and went on another call when my mom told them her exact location on the comment section they.didnt take the time to read any notes and left my 62 year old mother in 100 degree heat for 4 hours that is pathetic and poor customer service I will never call this company again

User's recommendation: DONT CALL POPALOCK ***.

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1 comment
#1892331

Your mother locked herself out for 4 hours. I guess her mental state is hereditary.

ID
#2051369 Review #2051369 is a subjective opinion of poster.
Service
Pop A Lock Locksmith Service
Cons
  • Life in danger
  • Wait time
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bloomfield New Jersey Pop A Lock is a SCAM!

Joe from Pop A Lock in Bloomfield NJ endangered my life tonight, lied to me over and over and over through the course of 3 hours and mocked my desperate situation. It all began today when I got a flat tire on a highway in Linden NJ at about 3:30. Geico Insurance company's roadside assistance called pop a lock and assured me that someone would be there in 45 minutes. When nobody showed up in an hour I called Geico and apparently a "Geico representative" mistakenly entered my policy number for my phone number so Pop a lock couldnt get in touch with me. Although I gave Pop a lock a pass for Geico's mistake, they had my location and still could have shown up. When Geico realized their mistake they once again called Pop A Lock and I was once again told 45 minutes. It was raining, starting to get dark and I was on the shoulder of a busy highway. When they didn't show in an hour, I called Pop A Lock, and Joe from Bloomfield said his driver will be there in 10 minutes. After 40 minutes passed I called again and Joe said he'll be there "soon". I told Joe I was getting afraid being stranded on the highway in the rain and dark and he said, "Well have a great night then." Finally Jose the driver called me and said he would be to me in 10 minutes. After 1/2 an hour and he didnt show I called Pop a lock in Bloomfield and they lied and said they were in Texas and couldnt help me. Then I called Jose's cell and he told me he was told by his dispatcher that my location was too dangerous and to not come help me. He said he figured they would have told me that. Nobody from Pop A Lock called to tell me that they were leaving me stranded, and after 3 hours of pure BS from Pop A Lock I gave up. Lies, scam and FRAUD! I called George's Gulf .... he showed up in 15 minutes and changed my tire on the spot in 5 minutes.

User's recommendation: Pop A Lock Bloomfield will LIE LIE LIE and leave you stranded in danger.

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ID
#1815185 Review #1815185 is a subjective opinion of poster.
Location
Linden, New Jersey
Service
Pop A Lock Customer Care
Pros
  • I dont like having my life endangered
Cons
  • Scam fraud lies
Preferred solution
Apology

Be respectful they help me during a time that all I had posted something but it wasn't for Pop-A-Lock it was for maaco Pop-A-Lock very courtesy and respect a summary about a key entry on my charger th

I have posted a review but it wasn't for Pop-A-Lock it was for maaco paint and body on North Tryon near the university area and the manager Corey and his employees very disrespectful and gave me different prices on 3 of 4 occasions and gave me the run around like they body Shop guy that was working for them that was doing the work on my car door entry key didn't know what he was doing this was the week of November right before Thanksgiving all I want to do is get my entry door key entry repaired had to go out to the Dodge charger company and they helped me out and I paid for them to repair the right thing what the manager Corey over there at maaco body and collision repair guy was supposed to be doing that I paid for but they gave me the run-aroundand I went over there to maaco three or four times for different times and the companyPop-A-Lock help me out Pop-A-Lock is a great company today in air reviews for maaco I'll recommend Pop-A-Lock for family and friends great company my favorite company I did not receive its what is its take the president leaves
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ID
#1724047 Review #1724047 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer

Thankful for your service!

I remote started my truck while putting my daughter in her seat and put my key down while doing so on the back seat! Well when I stepped out of the truck I was on a hill and truck door closed. The trucked stays running for 15 minutes and pop a lock from Crowley Louisiana name is Josh got to my location in around 15 minutes. Then truck just died out after running for it's 15 minutes! So I am very thankful for not charging me for the emergency thanks so much really! Happy Love Love
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ID
#1672718 Review #1672718 is a subjective opinion of poster.
Location
Mansfield, Texas
Reason of review
I am happy for saving my daughter Thanks!

The worst

Quoted an eta of 30-45 mins , after which time we called back to be informed our request was not responded to which we were informed meant “the company out reached must not be working” .. and they would send another message for a response .... we waited an hour from our original request ... with no response to our request one expects some alert to inform the customer of unavailability... we were never alerted /informed .... with our second call back we did not receive an apology for no response nor any guidance ..... AWFUL WHEN YOU’RE STRANDED AND LOCKED OUT!... DO NOT USE THIS COMPANY !
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ID
#1654936 Review #1654936 is a subjective opinion of poster.
Location
Scottsdale, Arizona

Scam. Horrible. Nasty.

Got locked out of our running car so we call get told the order is sent and well recieve a call soon this is around 3:00am or so. So we wait and wait then call in again quite a few times before we hear from the person whos supposed to come down but guess what "itll be another hour im in Salt Lake" god okay whatever great see you soon i guess. Another hour goes by we call in and want to talk to a manager they day theyll figure it oit and have someone 15 minutes away. Cool. At this point its almost 5 am. Then we call in to another manger and SHE HUNG UP. Best part is that they then told us they dont have anyone to come down to our area anyways. We ended up calling AAA here in less than 15 minutes door was open in 2. Very wonderful and pleasnt guy. The "Tech" we were dealing with also sounded drunk, stumpling on his words and hung up so many times.
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ID
#1627784 Review #1627784 is a subjective opinion of poster.
Location
Provo, Utah
New Reviewer

Amazing

Russ is the man! He has been a huge help with my vehicles. Always smiling and happy to help! Also doesn't get annoyed when i ask a thousand questions about what he is doing.. Thank you so much for having an awesome employee!
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ID
#1623220 Review #1623220 is a subjective opinion of poster.
Location
Roseville, California
Service
Pop A Lock Locksmith Service
Reason of review
Good customer service
New Reviewer

Bad Bad Bad

Left Walmart and a young girl was sitting on the trunk of her car. We pulled up and asked her if she was ok. She states she was waiting on Pop a Lock. After 4 more calls and an hour and a half later and them stating they were on their way, we called someone else. Shame on them as this young girl could have been abducted or harmed in some way!!!
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ID
#1536951 Review #1536951 is a subjective opinion of poster.

Jump start

I have requested for a jump start at 450 pm. Custom rep from POP A LOCK, informed me the ETA of 540 pm. I have waited for an hour and called around 550 and I was informed that driver is around 10 minutes away. I called at 7 pm and I was informed that driver is 40 minute away. It is worst possible customer service!!!! I am still waiting now. I am planning to file a formal complaint in consumer court against this company. Any piece of advice will be highly appreciated.
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ID
#1507629 Review #1507629 is a subjective opinion of poster.
Service
Pop A Lock Locksmith Service
Reason of review
Poor customer service

Locked keys In my truck

I locked my keys in my truck in Eunice, La. Called pop a lock and they said that they wouldn't have nobody until Monday. Keep in mind it was Saturday when i called them!! But yet they advertise that they're a 24 hour service! That's a LIE!!!!
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ID
#1440209 Review #1440209 is a subjective opinion of poster.
Rep. From pop a lock had trouble with frint door locks and went to back of my home in spite of my telling him not to touch the sliding door. He threw it iff the track and still could not enter that way. My alarm went off. When he finally got the front door open he...
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ID
#1375198 Review #1375198 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Pop A Lock Locksmith Service
After locking my keys in the car,I called your company, and had a very good experience. The guy, David Ennis, was prompt and quick. And its nice to know there is still friendly service people out there today. I will recommend your company to friends and family. I...
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ID
#1357600 Review #1357600 is a subjective opinion of poster.
Service
Pop A Lock Locksmith Service
Reason of review
Good quality
New Reviewer
My son locked his car keys in the trunk of his Audi Eric came out took care of the problem everything was done less than 1 minute from the time we got there and a time I sign my paperwork I was pleased and I will refer Pop-A-Lock and also asked if Eric could be the...
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ID
#1355572 Review #1355572 is a subjective opinion of poster.
Service
Pop A Lock Locksmith Service
Reason of review
If I could pick all 7 I would everything was excellent thank you papa lock and thank you Eric

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